TERMS and Conditions

 Purchase of Products

updated and effective 08/2/2024

The website themoonismycalendar.com is operated by THE MOON IS MY CALENDAR, (“we”, “our” or “us”) and created on Squarespace. We respect your privacy and are committed to protecting your information. The Moon is my Calendar is the data controller that is based in Northern California, USA.

Although we print in the United States, because of supply issues worldwide we are not able to guarantee delivery dates. Please understand that all orders will be shipped as timely as possible. Thank you for your understanding!

(1) Orders and Payments

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

(2) Payment Providers 

For paid products and/or services we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy notice. 

This information is encrypted and transmitted to us in a secure way from the Squarespace shop to Stripe, Thrivecart, ShipPirate and/or Paypal. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

(3) Returns and Refunds

Cancellation requests on non-digital items received prior to shipment will be honored with full refund.

Cancellation requests received after shipment require that the buyer pay for the return shipment. Upon receipt of goods, and if they are in original condition, buyer will be refunded minus 25% restocking fee. Non-cancellation refunds will be honored only when product received is damaged or the wrong item is received. To cancel an order, change an order, or request a refund, please email themoonismycalendar@gmail.com.

(4) Shipping

International buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs. Orders may have to be received at your local post or customs office if import taxes are due. Please take into account the possibility of these charges prior to placing your order.

If we receive a returned international package due to import taxes not being paid and you choose to not have your order reshipped we will only issue store credit and depending on the size and length of time it took to return to us you may be subject to no store credit or a restocking fee deducted from your store credit.

Please understand that once your order ships we are no longer in control of what happens to your items, and any claims will need to be made with the Postal Service.

Once an item is marked as "delivered" no refunds or store credits will be issued. Read more about what you can do in this case here: www.usglobalmail.com/usps-says-delivered-but-no-package.

You can take the steps to submit a mail recovery request with the USPS here: www.usps.com/help/missing-mail.htm or make a claim here: www.usps.com/help/claims.htm

If you suspect an item has been stolen from your mailbox please file a postal theft report with your local authorities.

If the package should arrive as a return to us, we will gladly notify you and reship your order.

(5) Information Collection

Your provision of your personal information to us is completely voluntary. “Personal information” is information that can specifically identify you. We do not collect personal information unless you submit that information to us.

Any information you provide is used solely for the stated purpose unless you agree in advance to additional use (for example, you may be asked if you would like to be added to an email list). You may request at any time to be removed from our lists. Any information collected on this site will not be sold or shared with third parties.

(6) Changes to the Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If the changes are significant, we may provide more prominent notice or get your consent on the new policy.

If you have any questions or comments about this policy, please contact us at themoonismycalendar@gmail.com

By reading or using this website, you indicate your acceptance and agreement with the listed terms and information. If you do not accept these terms, we kindly ask that you do not use this website.